POLICY, SHIPPING & RETURNS

General informations:

www.humblebysofie.com is provided by Humble by Sofie Bucka ApS with the registered address:

Humble by Sofie Bucka ApS
Fastrupvej 8
7400 Herning, Denmark
CVR No. 40697950

If you experience any problems with the website or your order placed on the website, please contact us at email: contact@humblebysofie.com

Returns / Refunds:

 

We understand the difficulties of online shopping, and therefor please reach out to us if you're not sure about fit or sizing - we will love to offer advice, measurements or photos to provide as much information as you need before you purchase so that we may reduce the carbon footprint of every one of our garments. 

You are also more than welcome to visit us in our showroom in Herning. The showroom showcases our entire current collection, which is available so view and shop. We have flexible hours throughout the week, which are able to be booked 

If you are not entirely satisfied with your purchase at humbebysofie.com, we give you the possibility to return your purchase 14 days from the day you (or another person assigned by you) received the items. Please note that when you use a ParcelShop for the delivery of your order, the withdrawal period starts the day it was delivered to this pick-up point.

To be eligible for a return of a purchase, the items must be unused and in the same condition as you received it. It must be in the original packaging, and the original hangtags must be on the items.

To complete your return, please enclose the invoice in the package you return as a proof of purchase. 

When we have received and approved the return, we will send you an email to notify whether we approve or reject your refund. If we approve, your refund will be processed to your account as soon as possible. 

We will only repay the amount to that credit card that was used during the purchase. 

Please note that the return of a purchase is your own expense. Therefore, remember to save your receipt as proof that the item has been shipped.

 

When returning an order, you must send your package to fastrupvej 8, 7400 Herning, Denmark, and please write us an email at contact@humblebysofie.com


Non-conforming goods and incorrect goods:
 

If your goods are non-conforming or we have delivered the incorrect goods, please contact our Customer Service. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods.

 

In case of non-conforming goods or incorrect goods, you can choose between the following options:

 

  • Return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods,

  • Return the goods and receive similar goods when our Customer Service has processed the returned goods, provided we can supply an equivalent, or

  • Keep the goods and request a proportionate reduction of the purchase price

 

When contacting Customer Service, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc.

 

You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods, unless you choose to receive new goods to replace the original goods.

Sale Items:

 

We only refund regular prices items. Unfortunately sale items cannot be refunded.

 

Exchanges:

 

You are welcome to exchange an order to another size, if you do it within the 14 days from when you receive your orders. And again make sure that the item is unused and in the same condition as you received it. It must be in the original packaging, and the original hangtags must be on the items. 

If you need to exchange your item, send an email to contact@humblebysofie.com

Delivery information and shipping prices/methods:

At the moment we deliver with free shipping to following countries in EU, but anything is possible, so send us an email at contact@humblebysofie.com if you don't see your country on the current list:

Denmark 

Sweden 

The Netherlands 

Germany 

Belgium 

 

(Norway 85 DKK)

All our goods to EU are send by GLS, otherwise UPS, with a delivery time between 2-5 working days depending on your country. In Denmark we only deliver to ParcelShops, and your goods will be delivered Monday to Friday. In foreign countries we deliver to your chosen address. If nobody is at home when our carrier arrives, he will make a second try, and if you are still not at home your goods will be delivered to a GLS ParcelShop near your home, which you will be informed about.

Please note that the risk of loss or of damage to the goods passes to you after delivery. If the package appears to be damaged when you pick it up at the ParcelShop you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us.

Tracking:

 

You will receive a shipping confirmation by email when your order has been shipped from our warehouse. This email contains a tracking link which allows you to follow the package for delivery. However, please note that it can take up to 24 hours from when you receive the email to the link is active with status information on your package.

Payment:

We accept the following means of payments:

Mastercard

Visa

American Express

Your payment will be charged to the means of payment you have selected when your goods leave our warehouse for delivery.

All the listed prices for goods, delivery costs and other costs include taxes and value-added taxes.

 

Costs relating to delivery, freight or postage may vary and are added to each order.

 

Force Majeure:

 

We are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control. 

Important notice:

Read the terms and conditions carefully before you order goods from www.humblebysofie.com

 

The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to "you" or "your" means you as a user of the Website, any reference to "we", "us" or "our" means HUMBLE by Sofie Bucka.

 

If you do not accept these Terms and Conditions, you cannot order or purchase goods on the Website.

An order placed on a public holiday or during the weekend will be processed on the following business day.

 

You must be at least 18 years old to purchase goods on the Website and possess a valid payment card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us.

Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

 

  • Your payment details are incorrect or cannot be verified

  • Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities

  • There is an inadvertent error on the Website, such as a payment error or the like

  • We have reasons to believe that you are under the age of 18

     

Cookies:

 

  • What is a cookie?

Today, cookies are used by almost all websites and are in many cases necessary to provide a specific service on the website.

A cookie is a small text file which is stored on the user's IT equipment (such as a PC, tablet, smartphone, etc.) allowing the website to recognise the equipment. Cookies may for instance be used for the purpose of preparing statistics of the users' website use and for optimisation of website contents. A cookie is a passive file and cannot collect information from the user's computer or spread computer virus or other harmful programs. Some cookies are placed by websites (third parties) other than the one stated in browser's address line (the URL). The contents of such cookies may be of a general nature, but they may also be, for example, analytical tools or embedded comment fields. This means that cookies are stored from parties other than the one owning the website.

Some cookies are created temporarily and expire at the end of the user session when the browser is closed (session cookies). Other cookies are stored on the user's IT equipment for a longer period of time (persistent cookies). When the user revisits a website, new session cookies will be placed in the temporary memory, whereas a persistent cookies will be renewed.

  • Cookies at www.humblebysofie.com:

We use cookies to analyse how our website is used and to enhance and simplify your visit. Furthermore, we use cookies to execute orders in our web shop. The information provided in the statistics is anonymous and cannot be used to identify named users.

  • How to delete/decline cookies?

 

How to delete or decline cookies depends on your browser.

If you use a PC, you may delete cookies by using the shortcut keys [CTRL]+[SHIFT]+[Delete].

If this does not work, or if you use, for example, a MAC computer, you must click on the link in the browser you use:

- Internet Explorer

- Mozilla Firefox

- Google Chrome

- Opera

- Safari

- Flash cookies

 

  • Why do we provide information about cookies?

 

All Danish websites are under the obligation to inform users about the cookies placed on the user’s IT equipment. The information must be in accordance with the "Executive Order on Information and Consent required in case of Storing or Accessing Information in End-user Terminal Equipment" (generally referred to as the “Executive Order on Cookies”)

  • Processing of personal data

 

For further information about how we process your personal data, please see our privacy policy, which you can find down below.

 

Privacy Policy:

At HUMBLE by Sofie Bucka data protection and confidentiality is a high priority. This privacy policy sets out clear guidelines for how we process your personal data. Further, we explain how we use the personal data that you leave and/or provide when you visit our website and use the various services on the website. 

  • Data controller and contact information:
     

This website is operated and owned by

HUMBLE by Sofie Bucka ApS

Fastrupvej 8, 7400 Herning, Denmark

contact@humblebysofie.com

28268036

  • Collection of personal data:

    You will always be informed in connection with collection of personal data about you. The personal data collected by us may include, for instance, your name, your email address, and similar identification data, information about an online purchase and about your navigation on the website. In connection with the submission of your data it will always be stated whether the submission is voluntary or necessary for completing the desired action, such as the completion of a transaction in our web shop.

    Your personal data is collected in one or several of below cases:

    - When you buy goods online at humblebysofie.com
    - When you sign up for HUMBLE by Sofie Buckas newsletter
    - When you sign up for HUMBLE by Sofie Buckas customer club.
    - When your participate in one of HUMBLE by Sofie Buckas competitions

    If you use your email address in more than one of the above cases, your personal data will only be collected and registered in one place. This way your information is already stored when you shop at us, and you will not receive the same marketing material from HUMBLE by Sofie Bucka more than once.

  • Use of personal data:

Personal data is collected and will be used in connection with:

 

- Completion of orders in our web shop

- Sign-ups for newsletter

- Management of customer club/loyalty club

- Management of user accounts/profiles

- Participation in competitions and/or other events

- Send-outs of other marketing material, including invitations to events and allocation of discount codes

- Collection and evaluation of consumer reviews

- Overview of purchase history

- Statistics

- Other marketing initiatives

Please note, that we will only use your personal data to send marketing material if you prior have given your explicit consent, unless legislation allows us to contact you without your prior consent. 

We keep statistics about which areas of the site our users visit and which products the users prefer. This data does not contain personal data. Knowledge about the users’ use of the website is gained with help from the collected data. This information is used to improve the website. We do use data about how our users navigate, to better understand how our users use our website and from that we try to improve the website. We are not able to see where you come from or where you are going on the internet after you leave our site. Furthermore, we collect information about what products our users, as a unit, prefers. This information is also used to improve the website. We do not sell or otherwise disclose information about how our user navigate and use our website. We do not sell or disclose information about your purchase history to third party. 

  • Transfer to other data controllers:

In general, we do not transfer your personal data to a third party without your consent.   However, information that is used for delivery of goods will be transferred to the shipping company used by HUMBLE by Sofie Bucka.

Under specific circumstances and with reference to legislation, it might be necessary to transfer information to public authorities or the police.  For example, information may be disclosed to the police in case of suspicion of credit card fraud.

In the case of a re-organization, full or partial sale of the company, any disclosure in such connection will be in accordance with current legislation for the processing of personal data.

  • Deletion of personal data:


We will delete your personal data when we no longer need to process them in relation to one or more of the purposes set out above in section 3. However, the data may be processed and stored for a longer period in anonymized form.

  • Security:
     

We have implemented security measures to ensure that our internal procedures meet our high security policy standards. Accordingly, we strive to protect the quality and integrity of your personal data.

  • Your rights:

 

You are at any time entitled to be informed of the personal data about you that we process, but with certain legislative exceptions. You also have the right to object to the collection and further processing of your personal data including profiling/automated decision-making . Furthermore, you have the right to have your personal data rectified, erased or blocked. Moreover, you have the right to receive information about you that you have provided to us, and the right to have this information transmitted to another data controller (data portability).

 

  • Links to other websites etc.:
     

Our website may contain links to other websites or to integrated sites. We are not responsible for the contents of the websites of other companies or for the practices of such companies regarding the collection of personal data. When you visit other websites, you should read the owners' policies on the protection of personal data and other relevant policies.

 

  • Amendment of data etc.:
     

If you want us to update, amend or delete the personal data that we have recorded about you, wish to get access to the data being processed about you, or if you have any questions concerning the above guidelines, you may contact us at contact@humblebysofie.com

 

  • Complaints:
     

If you wish to appeal against the processing of your personal data, please contact us at contact@humblebysofie.com You may also contact the Data Protection Agency, Borgergade 28, 5., 1300 Copenhagen K.

HUMBLE

By Sofie Bucka

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contact@humblebysofie.com

+45 21 20 20 32

Fastrupvej 8 

7400 Herning, Denmark

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